Returns

We accept returns of unopened items within 30 days of delivery. Faulty, damaged or unusable items will be fully refunded and we will be responsible for all the postage costs in the process. If the return request was not due to a fault on our behalf, then we may only refund the product(s) costs excluding the shipping costs.

If you need to return an order, please contact us with your details and order number.

Shipping

UK Standard Delivery

Delivery from £1.99 – £5.99 depending on the weight of the package. Delivered within 2-5 working days.

UK Free Standard Delivery

Free standard delivery on all orders over £100. Delivered within 2-5 working days.

Hermes Next Working Day Delivery

Order before 12 pm to receive your order the following working day from £4.99 – £9.99 depending on the weight of the package.

Orders outside the UK

We currently fulfil international orders through our official WhatsAppDelivery costs and time vary depending on location, chosen courier and the total weight of the package(s). Contact us for more details. 

Money-Back Guarantee

Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance or the return of an order may be a result of one of the following:

  • Goods must be returned in a “saleable condition”
  • A “saleable condition” will be determined by us
  • We are unable to refund any shipping charges for returned goods under this clause (unless if the order was damaged or unusable, then you will get a full refund for your order)

Order Acceptance Policy

Order acceptance and the completion of the contract between you and us will take place on the despatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions

If there are any problems with your order, you will be contacted by Dar Makkah.